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Use Case

Supporting recovery after procedures

Nudge helps patients follow recovery instructions, monitor symptoms, and stay on track after procedures.

Post-procedure recovery use case
Challenge

The post-discharge gap

Patients leave with discharge instructions they may not fully understand, then face days or weeks of recovery with limited oversight. Up to 40% misunderstand their post-discharge instructions.

This leads to preventable complications, avoidable readmissions, and anxious calls about symptoms that are actually normal. Care teams spend hours fielding questions that could be addressed proactively.

40%

Patients misunderstand discharge instructions

Up to 40% of patients misunderstand or do not follow post-discharge instructions, contributing to preventable complications and readmissions.

Agency for Healthcare Research and Quality, 2023
1 in 9

Older adults readmitted after major surgery

Among community-living older adults, 11.6% are readmitted within 30 days of major surgery and 27.6% within 180 days.

JAMA Network Open, 2024
$15,200

Average cost per hospital readmission

The average cost of a 30-day hospital readmission is $15,200, with Medicare penalizing hospitals up to 3% of reimbursements for excess readmissions.

CMS Hospital Readmissions Reduction Program, 2024
Solution

How Nudge helps

Automated recovery support that guides patients through every phase of healing.

Day-by-day guidance

One clear instruction at a time, matched to the recovery timeline.

Symptom monitoring

Daily check-ins for pain, swelling, and concerning symptoms.

Smart escalation

Unexpected symptoms like fever trigger urgent care team contact.

Proactive Q&A

Answer common recovery questions timed to when patients have them.

Workflow

A recovery timeline, fully automated

From day of procedure through follow-up. Personalized to each patient's recovery.

Step 1

Day of procedure

Welcome Nudge with first 24 hours expectations and emergency contacts.

Step 2

Days 1-3

Daily check-ins on pain, wound appearance, and medication adherence.

Step 3

Days 4-7

Mobility milestones, activity restrictions, and wound care guidance.

Step 4

Weeks 2-4

Every other day: gradual return to activity and follow-up reminders.

Step 5

Follow-up prep

Recovery summary and questions for the post-op appointment.

Outcomes

Expected outcomes

Reduce readmissions

Catch concerning symptoms early through daily monitoring.

Decrease unnecessary calls

Proactively address common recovery questions.

Improve satisfaction

Support patients during the vulnerable post-procedure period.

Increase team efficiency

Focus outreach on flagged patients, not everyone.

"Post-op calls dropped significantly. Patients get answers to their questions before they even think to call us."
Anthony Como
Anthony Como

Founder, KuduCare

Anthony Como company logo

Next up

Let's talk

Contact us to explore how Nudge can strengthen engagement, adherence, and between-visit support.

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